1. Privacy Policy
At MIVAA PERFUMES, we value the trust you place in us. This Privacy Policy explains how we collect, use, and protect your personal information.
Information Collection: We collect information you provide when creating an account, placing an order, or contacting us (Name, Email, Phone Number, Shipping Address).
Use of Data: Your information is used solely to process orders, provide tracking updates, and improve your shopping experience. We do not sell your data to third parties.
Payment Security: We do not store your credit card or bank details. All payments are processed through secure, PCI-compliant third-party payment gateways.
Cookies: Our website uses cookies to remember your cart items and preferences for a smoother browsing experience.
2. Shipping & Returns Policy
Shipping Policy
We aim to deliver your favorite MIVAA fragrances to your doorstep as quickly as possible.
Processing Time: Orders are typically processed and dispatched within 3 business days of placing an order.
Delivery Timelines: * Metro Cities: 3-5 business days from the shipping date.
Rest of India: 5-7 business days form the shipping date.
Tracking: A tracking ID will be sent via SMS/Email once the order leaves our facility.
Shipping Charges: Shipping fees are calculated at checkout based on your location and order value.
Returns & Exchanges
Due to the hygiene and personal nature of fragrances, we follow a Strict No-Return/No-Exchange Policy once the product has been delivered.
What if my product is damaged?
We take great care in packaging, but if your bottle arrives broken or heavily leaking (beyond minor seepage):
Mandatory Unboxing Video: You must record a video while opening the package for the first time.
Report Within 24 Hours: Send the video and photos of the damage to mivaaperfumes@gmail.com or +91 9819949111.
Resolution: Upon verification, we will send a replacement at no extra cost.