1. Shipping and Delivery
Transit Expectations: We strive to deliver across India within estimated timelines. MIVAA PERFUMES is not responsible for delays caused by courier partners or unforeseen weather.
Minor Leakage: Due to air pressure changes and high temperatures during transit in India, minor seepage (1-2ml) may occur. This is not considered a "damaged" product.
Address Accuracy: Ensure the shipping address is accurate. We are not responsible for orders delivered to incorrect addresses provided by the user.
2. Returns and Refunds
Due to the nature of personal care and hygiene products, we do not accept returns or exchanges once a perfume or attar has been opened or used.
If you receive a significantly damaged or incorrect product, a mandatory unboxing video must be shared with us within 24 hours of delivery for a resolution.